You have the right to:

• Be treated in a respectful and compassionate manner.
• Be free from verbal, mental, physical, race, belief, religion, nationality, and sexual abuse.
• Receive safe and equitable care irrespective of your financial/economic or social status.
• Communicate your concerns and receive a prompt response to your inquiries.
• Select your physician and request a second opinion from within KMC.
• Be informed about the specialty and name of your physician, nurse, and other healthcare professionals responsible for your care.
• Accept or refuse treatment as permitted by the Lebanese law.
• Be well-informed about your illness and treatment, including potential benefits, risks, and alternatives.
• Participate or refuse to participate in a clinical trial or research study.
• Expect your medical record to be totally confidential and request a copy of your discharge summary to consult another hospital or physician.
• Withhold or share information about your health status with your family or others.
• Receive your care in a private and confidential manner.
• Understand your test results, procedures, and care plan.
• Have your pain properly assessed and adequately controlled.
• Ask for an interpreter in case of a language barrier or hearing deficiency.
• Be informed about voluntary organ and tissue donation.
• Voice your wishes and preferences to withhold resuscitative services.
• Leave the medical center against medical advice to the extent permitted by law.
• Receive discharge instructions including your home-treatment plan, medications, and relevant activities.
• Report concerns about care to your physician, nurse, or other healthcare providers. If the issue is unresolved, you can contact the customer relationship management team:
  Phone: 09-857300 or 09-857317
  Extension: 7721
  Email: gm01@kmc.com.lb

Patient’s Responsibilities

You have the responsibility to:

• Inform your physician and/or nurse about your medical/surgical history including current medications and their frequency.
• Inform your physician and/or nurse if you have any allergies to medications or food, or any previous allergic reaction.
• Inform your physician and/or nurse about any immediate unexpected changes in your health.
• Participate effectively in decision making and request clarification when needed.
• Support efforts to control noise and the number of visitors.
• Ensure that a safe environment is maintained for KMC staff, patients, and visitors.
• Abide by the medical center’s rules and regulations pertaining to patient care and conduct.
• Support and comply with the hospital’s “No Smoking” policy.
• Accept the consequences of refusing treatment or not following the physician’s care plan.
• Refrain from being disruptive, yelling, using verbal threats, or causing physical harm to others or property.
• Settle all medical care payments exclusively through the hospital financial office (cashier).